Delivery Charges
UK Deliverys
Dashel Helmets & replacement pads: Free 1st class tracked UK delivery.
Free UK returns label included. Orders dispatched Monday to Friday before 3pm.
Beryl Lights: £4 (2-5 days) when ordering as a single item
Germany DDP Delivery
Dashel Helmets: £10 shipping. This includes all EU taxes, tariffs and handling fees (Germany only)
Accessories: Between £4 and £10 when ordering as single items. Additional charges may be incurred as these items are not of UK origin.
Return shipping is not provided and must be arranged by the customer.
Rest of Europe Delivery
Dashel Helmets: £12 excluding any additional taxes or customs charges (see below)
Accessories: Between £4 and £10 when ordering as single items, excluding any additional taxes or customs charges (see below). No postage charge if included with a helmet order
Return shipping is not provided and must be arranged by the customer.
Other International Delivery
Dashel Helmets: £20 excluding any additional taxes or customs charges (see below)
Accessories: Between £9 and £15 when ordering as single items, excluding any additional taxes or customs charges (see below)
We do not currently sell to Australia.
Return shipping is not provided and must be arranged by the customer.
If you would prefer to purchase your Dashel helmet from within your country of residence, details of our international stockists can be found here.
Customs and import charges
Outside of the UK, France and Germany, you may be charged import taxes, duties and/or handling fees in addition to postage when the package reaches your destination country. These charges must be paid by the recipient of the parcel. Unfortunately, these charges are out of our control and we cannot predict what the cost will be.
If any parcels are returned to us because the duty and tax charges are higher than expected, we reserve the right to deduct any costs we may incur from your refund.
Please note Dashel Cycle Helmets have been tested and certified to
EN1078 - The European Standard. Dashel Cycle Helmets are therefore
only intended for use in Europe and any use outside this territory will be at
your own risk and we disclaim all liability thereto. Any postage outside of
the UK will be additional and the customer is liable for any import duty.
Returns Policy
If you would like to exchange, or return the helmet purchased from www.dashel.co.uk then you can return it within 30 days of the receipt of your order, providing it is in its original packaging, the tags are still attached and the helmet is unused.
A pre-paid Tracked 48 returns label will be enclosed with all UK orders. UK returns can be made using the Royal Mail Collect service and following the on screen instructions over three stages. Royal Mail will then collect the parcel from your chosen address. Alternatively you can take your parcel to any post office or mail centre using the enclosed label.
We will aim to deliver your refund within 10 working days.
Please note that we do not refund international return postage. Returns are the responsibility of the buyer so use a tracked service.
Contact: sales@dashel.co.uk to confirm any return or exchange
Return address for international returns:
Dashel Returns
Magma Moulding Ltd.
Kestrel Park
Burrington Way Industrial Estate
Plymouth
Devon
PL5 3LT
